Refund policy
Returns
You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.
All returns must be authorized before you ship anything back. Email sales@reconcomposites.com with your order number and the reason for the return, and we will send you return instructions. Items sent back without an authorized return request will be refused and returned to sender at your expense.
Condition of returned items
To be eligible for a return, the part must be:
- Uninstalled and unused, with no attempt at test-fitting that marked or altered the part
- Free of adhesive residue, scratches, cracks, or modification of any kind
- In its original packaging, with all hardware, backing plates, and included accessories
Carbon fiber and billet parts are finished goods. Once a part has been bonded, drilled, trimmed, or installed, it cannot be resold and cannot be returned.
Change-of-mind returns
If you are returning a part because you changed your mind, ordered the wrong part, or no longer want it — anything that is not a defect or an error on our end — the following applies:
- A 15% repackaging and restocking fee is deducted from your refund
- You are responsible for return shipping costs, and we recommend a tracked and insured service
- Original shipping costs, where applicable, are not refunded
Defective, damaged, or incorrect items
If we sent the wrong part, the part arrived damaged, or the part has a manufacturing defect, that is on us:
- We cover return shipping
- No repackaging fee applies
- You choose a full refund or a replacement
Please inspect your order as soon as it arrives and contact us within 5 business days of delivery if anything is damaged, defective, or incorrect. Keep all packaging and packing materials until the claim is resolved — carrier claims are denied without them.
Installation
Damage that occurs during installation is not covered by this policy, whether you install the part yourself or have a shop do it. This includes cracking, scratching, over-tightening, forcing a panel, or misaligned hardware. Installing a part yourself is done at your own risk, and we recommend professional installation.
If an installation attempt results in a fitment or positioning problem rather than physical damage, contact us and we will review it case by case. It is not automatically eligible for a refund.
Non-returnable items
- Parts that have been installed, or on which installation was attempted
- Custom, made-to-order, or special-order parts
- Sale, clearance, and final-sale items
- Gift cards
Exchanges
The fastest way to get the part you want is to return the one you have and place a new order once the return is authorized. We do not hold inventory against a pending return.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. If the order has not yet been processed for shipping, we can usually cancel it or update the shipping address at no cost. Once an order has shipped, it falls under the return terms above.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to the original payment method within 10 business days, less any repackaging fee that applies.
Your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since we approved your return and you have not seen it, contact us at sales@reconcomposites.com.
Warranty
This policy covers returns and refunds. Manufacturing defects that appear after installation are handled separately under our Limited Lifetime Warranty.
Questions
Email us at sales@reconcomposites.com and we will get back to you within 1–2 business days.
